Quick reminder: Gaming is meant to be enjoyable. The moment it stops feeling like fun — or starts causing money worries, anxiety or relationship problems — it is time to step back and use the tools described on this page. All controls are free and available directly in your 2go account settings.
Gaming as Entertainment — Nothing More
Online gaming on 2go — whether you enjoy slots, fish games, bingo or any of the titles in our game lobby — is designed as a form of adult entertainment. It is no different in principle from going to watch a PSL cricket match or spending an evening watching T20 highlights. You set a budget, you enjoy the experience, and you walk away at the end.
The key difference between entertainment and a problem is control. When you decide in advance how much time and money you are comfortable spending — and you stick to that — gaming stays exactly what it should be: something fun you do in your spare time. The trouble starts when those self-imposed limits get ignored, when losses trigger the urge to immediately deposit more PKR to "win it back", or when gaming starts eating into time and money that belongs to family, work or essential expenses.
2go is built on the belief that a player who feels safe, in control and well-informed is a player who enjoys the platform for longer — and that is good for everyone. We are not interested in players gambling beyond their means. That is not the kind of platform we want to run, and it is not the kind of experience we want our players to have.
2go's Commitment to Responsible Gaming
We take our responsibility seriously. Below is what we actively do to support responsible gaming for our Pakistan players:
- We require all players to verify their age during registration. No one under 18 can create an account or access the platform.
- We provide deposit limit tools that allow players to cap their PKR spending on a daily, weekly or monthly basis — directly from account settings.
- We offer session time reminders so you can set alerts when you have been playing for a set amount of time.
- We make self-exclusion and cooling-off periods easy to activate — no lengthy process, no waiting period to start.
- We train our customer support team to recognise signs of distress and refer players to appropriate guidance.
- We monitor for patterns of play that may indicate a player is no longer in control and may reach out where warranted.
- We keep this Responsible Gaming page updated and easy to find — it is always one click from the footer of every page on 2go.
Habits That Keep Gaming Healthy
Most players on 2go never experience any issues with their gaming. They enjoy it as casual entertainment, dip in and out when they feel like it, and treat it as one of many leisure activities — alongside cricket watching, gaming with friends, watching content online or spending time with family. Here are the habits that keep gaming in that healthy zone:
Set a PKR Budget Before You Start
Decide in advance — not during a session — how much you are comfortable spending. Use the deposit limit feature in your account so the platform enforces this for you. Treat this amount as entertainment spending, just like a cinema ticket or a meal out. Once it is gone, the session is over.
Set a Time Limit for Each Session
It is easy to lose track of time when you are enjoying yourself. Before opening a game, decide how long you plan to play — 30 minutes, an hour — and set a reminder on your phone or use the session timer in your 2go account settings. When the alarm goes off, close the game.
Never Chase Losses
This is the single most important rule in responsible gaming. If you have hit your budget for the day and lost it, do not deposit more PKR to try to recover it. Losses are part of gaming — they happen to everyone. Chasing them almost always makes things worse, not better. Log off, take a break, and come back another day if you want to play again.
Play With Money You Can Afford to Lose
Only ever use funds that are genuinely spare — money that is left over after rent, bills, food, family commitments and savings. Never deposit PKR that you cannot afford to lose entirely. Gaming winnings are never guaranteed, and the platform should never be seen as a way to solve financial problems.
Keep a Healthy Balance With Other Activities
Gaming should be one of many things you enjoy, not the main event every evening. Keep up with other hobbies, socialise with friends and family, follow cricket or football — whatever else you enjoy. If gaming starts crowding everything else out, that is a signal worth paying attention to.
Avoid Gaming When Stressed or Upset
Playing to escape stress, sadness or boredom is one of the earliest warning signs of problematic gaming. When you are in a difficult emotional state, your judgement around money and time is less reliable. Take a break, do something else, and come back to gaming when you are in a better headspace.
Warning Signs to Watch For
The following signs suggest that gaming may have moved beyond healthy entertainment. Be honest with yourself — if several of these apply to you, it is worth taking a step back and using the self-exclusion or cooling-off tools available in your account.
- You spend more PKR than you originally planned almost every session.
- You deposit more after losing, trying to win back what you lost.
- You think about gaming frequently, even when you are at work, at home or trying to sleep.
- You feel restless, irritable or anxious when you are unable to play.
- You hide your gaming activity or the amount you spend from family members.
- You have borrowed money or used funds earmarked for essential expenses to deposit on 2go.
- Gaming is affecting your sleep, work performance or relationships.
- You feel you need to play with larger amounts to get the same level of excitement.
- You have tried to cut back or stop but found it difficult.
If several of these apply to you: Please use the self-exclusion tool in your account settings or contact our support team at [email protected] and ask for a cooling-off period. Taking a break is a sign of strength, not weakness.
Quick Self-Assessment
Answer the following questions honestly. If you answer "yes" to three or more, we strongly recommend using the account controls below or taking a break from the platform.
Have you ever spent more on 2go in a single week than you originally intended, and felt bad about it afterwards?
Have you deposited PKR specifically to chase and recover a loss from a previous session?
Has anyone close to you — a family member, partner or friend — expressed concern about how much time or money you spend on gaming?
Do you find it hard to stop playing once you have started, even when you had planned to play for a short time only?
Have you ever used money meant for household expenses, bills or savings to fund a gaming session?
Do you feel low, anxious or irritable on days when you are unable to access the platform?
Three or more "yes" answers? That is a clear signal to use the tools in Section 6 below. Start with a 7-day cooling-off period or a temporary deposit limit reduction. You do not need to wait until things feel out of control — acting early is always easier.
Account Control Tools
All of the following tools are built into your 2go account and are free to use. You can access them through your account settings at any time.
How to Use the Controls — Step by Step
Getting to the responsible gaming tools in your 2go account is straightforward:
- Log in to your 2go account and go to Account Settings.
- Select the Responsible Gaming section from the menu.
- Choose the tool you want — deposit limits, session timer, cooling-off or self-exclusion.
- Set your preferred values. Deposit limits take effect immediately. Self-exclusion activates within 24 hours.
- If you want to increase a deposit limit, a cooling-off period applies before the change takes effect — this is by design to protect you.
If you are struggling to access settings or want to activate self-exclusion urgently, you can also contact our support team directly at [email protected] and request the change. Our team will process it as a priority.
Protecting Under-18s
2go is strictly an adult platform. All players must be 18 years of age or older to register and play. We carry out age verification as part of the account registration process, and we may request additional documentation during the KYC review before any withdrawal is processed.
If you share a device with younger family members — children, younger siblings — we strongly recommend taking the following steps:
- Always log out of your 2go account when you are done playing and not actively using the device.
- Use a strong, unique password for your 2go account and do not share it with anyone.
- Enable the screen lock and app lock features on your phone to prevent unauthorised access.
- If your device uses parental control software, ensure 2go.st is included in filtered categories.
If you believe a minor has accessed or registered an account on 2go, please contact our support team immediately at [email protected]. We will investigate and take appropriate action, including account suspension and data deletion where required.